- Bryan Chin
- Web Development
- Dec 01, 2023
UMR Strategic Sdn Bhd appoints Axperien to digitise their Resource Management System
Challenge:
UMR Strategic Sdn Bhd is a leading recruitment agency that provides foreign workers to a wide range of industries, including hospitality, manufacturing, pharmaceutical, and retail. As the company has grown, so have its challenges.
Processing foreign worker intake involved many repetitive manual processes, which were becoming increasingly laborious and time-consuming. The need to automate repetitive tasks, improve accuracy, and increase productivity became imminent.
The traditional ways of doing things were becoming a bottleneck to the company’s ability to scale its business quickly. For example, all processes from start to finish, including finding workers, their arrival, and their placement, were manual, requiring data to be manually entered and saved into a central location.
Solution:
UMR operated in a landscape with diverse laws and regulations, and needed a solution that could adapt seamlessly to varying rules and standards. Faced with a multitude of off-the-shelf products that did not fully meet their needs, UMR took a more strategic approach by appointing Axperien to develop a solution.
It was essential that the proposed solution allowed for greater agility, increased security, and improved overall back-end processes. UMR also wanted to free up staff to work on more value-added areas in their drive to achieve customer excellence.
Axperien worked closely with UMR to identify their pain points and implement a tailor-made resource management system.
Results:
UMR’s relentless pursuit of excellence has yielded transformative results. By adopting innovative technology, UMR not only overcame its current hurdles, but also raised the industry’s operational benchmark. UMR’s commitment to precision and innovation was evident in its adoption of a bespoke approach.
The transition from manual to fully computerized processes has enabled UMR to achieve streamlined efficiency. Simple tasks such as reviewing hourly and daily salary payouts, tracking worker movements, scheduling work duties, and improving task management are now at UMR’s fingertips. With intelligent, scalable processing, UMR’s staff can now easily access digital analytics and automation capabilities, equipping them to meet the evolving expectations of customers and regulators.
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